Shipping & Returns
30 Day Return Policy
- No returns will be accepted without prior written authorization of ATR Systems.
- Incorrect merchandise received will receive prompt re-shipment of correct items.
- Incorrect merchandise, other than custom items, may be returned, shipped prepaid, and will be exchanged on an equivalent basis.
- Merchandise, other than custom items, that cannot be used may be returned at a 25% restocking charge if items are shipped prepaid in the original boxes.
- Carrier is responsible for parts damaged in shipment.
- The customer should have driver sign for damaged carton on delivery receipt and make a claim with freight company.
- Please insist that the carrier's representative conduct an inspection, and retain all packing materials for the inspector.
- Please report promptly for immediate follow-up on short shipments. No action arising from any sale by ATR Systems may be brought by a customer more than one year after the date of shipment.
